How do I place an order?
- All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page.
- Once you have found the item you want, click on the ADD TO CART button.
- You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
- After checkout you have to log in or register with us as a member.
- Then, you can proceed to chart.
- If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
What payment methods do you accept?
- Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
- Public Bank cash deposit
Registration and Online Account
1. Do I need to register to shop?
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
2. How do I create an account?
Register by filling in your details and following the instructions.
3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
4. Will you pass my details to any other companies?
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
5. What do I do if I have forgotten my password or my password does not work?
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to email@example.com and we will assist you promptly.
6. What is your online security policy?
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.